Merchant Policy

CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT BIOVEA.

Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. BIOVEA will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for shipment of returns is the responsibility of the customer, however, we will refund the original shipping and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

• Returns contact: contact support
• Please provide your name, order number and a brief description of the problem.
• A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.
• NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:

We accept Visa, Master Card, American Express, PayPal, as well as bank transfers.

What name will appear on my credit card statement?

RCH-BIOVEA.

Shipping Limits:

We ship to all the countries available in the drop-down list in the shopping cart during checkout.

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact BIOVEA in the event of unauthorized use of your credit card, please contact support.